faq

Question 1

When are particular items released?

Answer

Most of our items do not have set release dates. The best way to make sure you don't miss out on any new or exclusive releases is to sign up to our newsletter.

Question 2

Are sold out items restocked?

Answer

On occasion, we will re-stock some of our popular styles, or release them in new colorways with each collection. It’s worth keeping an eye on our New Arrivals section for items that have been restocked, or signing up to our newsletter to receive exclusive announcements about re-stocks and releases.

Question 3

Do you offer/carry women's sizes?

Answer

Some collection have garments designed specifically for women. Please note that our clothes are based on men’s sizing. Women may prefer to size down.

Question 4

How do I take care of my Velours items?

Answer

Each item is distinct and may require different care. Always wash shirts inside-out to avoid deterioration of the prints. To maintain the quality of your item, attached to certain garment is a care label that will provide you with care instructions.

Question 5

Do you have a physical store?

Answer

Yes – Our store is located at 5141 Notre-Dame West. in Montreal, QC, Canada.

Question 6

Who can I contact if I have more questions?

Answer

For all inquiries, feel free to contact us at contact@velours.com

Question 7

Do you do walk-ins?

Answer

Yes, we welcome walk-ins, though they are subject to availability. We are open 5 days a week 11am-7pm, but we recommend you come down early or call ahead of your visit to confirm the best time to come in.

Question 8

Who is the best artist for me?

Answer

A tattoo is a collaboration between you and the artist. We highly recommend you check out the portfolios of our residents and guests; as well as their work on our Instagram. From that research you should be able to find someone whose style you like. We operate with two residents and even more guests throughout the year, so we cover the best of all styles.

Question 9

How do I make a booking?

Answer

You can either book in or walk-in whenever is convenient, but this is subject to availability. Some artists may already have a busy schedule. It is best to contact the artist directly via email for availability or alternatively you can contact us by phone or by email. You will be required to send a deposit to secure your booking. Further details on this will be provided by the artist.

Question 10

What's your minimum charge?

Answer

Our minimum charge is $80.

Question 11

How long is the waiting list?

Answer

Waiting times totally depend on who you are booking with. Whilst many artists have plenty of availability for walk-ins every day or slots within the immediate days of your enquiry, others do have a longer period of waiting. Normally on average no longer than 6 months, with exceptions of course.

Question 12

Do you do consultations

Answer

Most consultations will be done on the day of your tattoo. This allows the artist to fully understand your needs and requests for the session and direct drawing time with you in the studio. However, some artists do work on a ‘consultation first’ system, and others allow time for consultations for large scale pieces.

Question 13

Can I reschedule my appointment?

Answer

Please be aware that residents and guests are subject to operate varying rescheduling policies, and the one below operates as a guideline. It is wise to contact the artist directly and confirm their t’s and c’s on rescheduling appointments. If you would like to cancel or reschedule once the deposit has been paid, the deposit cannot be refunded, but it can be kept for a new date, provided that you give at least a 48 hours notice and the new date is set immediately. Only one change of date is possible. The deposit is automatically lost if the second date does not work either. If we are notified less than 48 hours prior to the appointment, the deposit will be lost and a new deposit will be required for a new appointment.

Question 14

Do you do cover ups?

Answer

Unfortunately, our resident artists don't work on cover ups. However, some guest artists accepts to work on those but it's up to their discretion.

Question 15

Can I ask for privacy whilst getting a tattoo?

Answer

We appreciate that some tattoos may require privacy due to the nature of their placements. Please speak with your artist or the front desk and we will arrange for screens to be secured around your area.

Question 16

How do I prepare for my tattoo appointment?

Answer

1 - Try not to drink alcohol on the day (or night before) 2 - Eat a substantial meal beforehand 3 - Stay hydrated and bring (non alcoholic) drinks, plus snacks for larger sessions 4 - Remember you will be in close proximity with your artist, so be nice and clean! 5 - Dress comfortably. Don't wear your favorite outfit to avoid ink stains. 6 - Set aside enough time, no-one want to rush a tattoo for life….

Question 17

Where do you ship?

Answer

Velours ships worldwide.

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